JOSE FRANCISCO A. MAZAREDO

IT Windows & Network Support | Computer Desktop Technician

IT Support Technician | Windows Server & Network Support

Field IT • Windows Server • Active Directory • Network Support • POS Systems

IT Support Technician with hands-on experience providing onsite and remote technical support in retail and enterprise environments. Experienced in Windows Server environments, Active Directory user support, hardware troubleshooting, POS system support, and basic LAN/network troubleshooting. Focused on maintaining system availability and assisting end users with technical issues.

Core Skills

Windows Server Support
Support
Active Directory User Management
Support
PC / POS Hardware Troubleshooting
Field
LAN / Basic Network Troubleshooting
Support
Onsite IT Support
Field Work
Remote Support Tools (RDP / AnyDesk / TeamViewer)
Tools

Technical Projects & Tools

MHCS (Hybrid Cloud Sentinel)

Monitoring & Infrastructure Project

Personal project focused on system monitoring concepts, basic infrastructure tracking, and IT dashboard logic.

SNET (Internal Support System)

Web-based IT Support Tool

Built for practicing IT support workflows, user management logic, and internal system simulation.

Ticketing System (TSYS)

Support Workflow Tool

Simple ticket management system used to simulate real-world IT incident handling process.

AI Bot Project

Automation / Chat System

Lightweight local AI chatbot project for experimenting with logic flow and support automation concepts.

PTT (Time Tracker)

Productivity Tool

Simple time tracking system for logging work activity and improving task discipline structure.

Web Tools Stack

Supporting Skills

HTML • CSS • PHP • MySQL (Basic) used for building internal tools and support utilities.

Experience

IT Field Support Technician

Starbucks PH / Cerventech

Provided onsite IT support for POS systems and desktop workstations...

IT Support Technician (Event Operations)

Mineski Global

Assisted in LAN setup and provided technical support during live events.

IT Support Technician

Hewlett Packard Enterprise

Supported Windows Server environments and Active Directory user tasks.

Network Support Technician

Globe Telecom

Assisted in troubleshooting LAN/WAN connectivity issues.

Contact

Email: iskomazaredo@gmail.com

LinkedIn: linkedin.com/in/isko-mazaredo