IT Support Technician | Windows Server & Network Support
Field IT • Windows Server • Active Directory • Network Support • POS Systems
IT Support Technician with hands-on experience providing onsite and remote technical support in retail and enterprise environments. Experienced in Windows Server environments, Active Directory user support, hardware troubleshooting, POS system support, and basic LAN/network troubleshooting. Focused on maintaining system availability and assisting end users with technical issues.
Core Skills
Technical Projects & Tools
Monitoring & Infrastructure Project
Personal project focused on system monitoring concepts, basic infrastructure tracking, and IT dashboard logic.
Web-based IT Support Tool
Built for practicing IT support workflows, user management logic, and internal system simulation.
Support Workflow Tool
Simple ticket management system used to simulate real-world IT incident handling process.
Automation / Chat System
Lightweight local AI chatbot project for experimenting with logic flow and support automation concepts.
Productivity Tool
Simple time tracking system for logging work activity and improving task discipline structure.
Supporting Skills
HTML • CSS • PHP • MySQL (Basic) used for building internal tools and support utilities.
Experience
Starbucks PH / Cerventech
Provided onsite IT support for POS systems and desktop workstations...
Mineski Global
Assisted in LAN setup and provided technical support during live events.
Hewlett Packard Enterprise
Supported Windows Server environments and Active Directory user tasks.
Globe Telecom
Assisted in troubleshooting LAN/WAN connectivity issues.
Contact
Email: iskomazaredo@gmail.com
LinkedIn: linkedin.com/in/isko-mazaredo